Refund policy

Thank you for shopping with Chabrias Ltd. We want you to have a satisfying shopping experience with us, and we are committed to providing excellent customer service. Please take a moment to read our Return and Refund Policy outlined below:

1. Return Eligibility:

  • To be eligible for a return, the item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging, with all tags and labels intact.
  • Returns must be initiated within 30 days of the delivery date.

2. Non-Returnable Items:

The following items are non-returnable:

  • Used Goods
  • Used Goods without original packaging

3. Return Process:

To initiate a return, please follow these steps:

  • Contact our customer support team at [chabriasoffice@chabriasltd.com] or [phone number] to request a return authorization.

  • Pack the item securely in its original packaging along with a copy of the purchase receipt or order confirmation.

  • Ship the item back to us using a trackable shipping method to the following address:

    Chabrias Ltd 194 Waterloo Road Birmingham B25 8LD United Kingdom

4. Refund Process:

Once we receive your returned item and inspect it for eligibility, we will notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method. Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.

5. Shipping Costs:

  • If the return is due to our error or a defective product, we will cover the return shipping costs and provide a shipping label
  • For all other returns, the customer is responsible for the return shipping expenses.

6. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

7. Damaged or Defective Items:

If your order arrives damaged or with any defects, please contact our customer support team within 7 days of receipt. We will arrange for a replacement or provide a full refund, depending on your preference.

8. Cancellations:

If you wish to cancel your order, please do so within 30 mins of placing the order. After this period, we may have already processed and shipped the order, and standard return procedures will apply.

9. Changes to the Return Policy:

We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team for assistance.

Last Updated: 02/12/2025

Chabrias Ltd 194 Waterloo Road, Birmingham B25 8LD United Kingdom Email: chabriasoffice@chabriasltd.com